Yes, our Customer Service department is always available.

Yes, the Try on in store service is a non-obligation service. You just need to contact our Customer Service department and we will alert the optician.

Yes, you can cancel or change your order, no sweat. You just need to contact our Customer Service department, who will cancel the previous order and help you find a new optician that best fits your needs. Once you’ve done that, you simply need to make another order online and select your new chosen optician.

You can go pick up the glasses at the optician’s starting seven days from making your order.

Yes, the optician will call you when they receive the order.

No, the pick-up service at the optician’s is free of charge. Etnia Barcelona assumes the shipping costs to the chosen optician.