Frequently asked questions

Do you provide prescription lenses?
Do I have to pay for shipping costs?
Can I buy eyeglasses through the website?
What does the warranty on Etnia Barcelona product cover?
Delivery problems
How do I return a product?
How does the shipping policy work?
Customer service
  • Austria: +43 720 884 942
  • Belgium FR: +32 25 88 16 82
  • Belgium NL: +31 202 410 842
  • Canada: Toll Free +1.888.553.8642 / +1.604.757.9761
  • Denmark: +45 89 88 28 43
  • Finland: +35 89 42 45 09 38
  • France: +33 532 630 075
  • Germany: +49 23 81 42 69 021
  • Ireland: +35 315 137 140
  • Italy: +39 06 94 80 55 49
  • Luxembourg: +34 934 735 085
  • Netherlands: +31 202 410 842
  • Norway: +46 840 839 687
  • Portugal: +35 13 08 80 09 62
  • Schweiz: +41 445 514 018
  • Slovenia: +38 618 888 516
  • Spain: +34 934 735 085
  • Sweden: +46 840 839 687
  • United Kingdom: 442036952328
  • USA: Toll Free +1.888.553.8642 / +1.305.558.3012
View more contact information

Contact us

Can't find the answer to your question? Contact us!

customerservice@etniabarcelona.com+34 934 735 085

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Headquarters
  • Barcelona Head office
    Enric Morera, 42-44, 2ª planta
    08950 Esplugues de Llobregat
    Barcelona - Espanya How to get there by public transport?
    Tel. +34 93 473 50 85
    Fax +34 93 371 45 12
    customerservice@etniabarcelona.com
  • Hong Kong
    ETNIA BARCELONA LTD
    Unit A, 9/F, Yee Lim Industrial Building Stage III,
    No. 6-8 Kin Chuen Street, Kwai Chung,
    New Territories, Hong Kong
    +85258083814
    asia.office@etniabarcelona.com
  • Miami
    ETNIA BARCELONA LLC
    6701 NE 2nd Ct
    Miami, FL, 33138
    Toll Free +1.888.553.8642
    Fax +1.305.557.4964
    customeramerica@etniabarcelona.com
  • British Columbia
    ETNIA BARCELONA CANADA HOLDINGS ULC
    #136 - 5589 Byrne Rd,
    Burnaby, BC V5J 3J1, Canada
    Toll Free +1.888.553.8642
    F+1 604 736 2284
    customercanada@etniabarcelona.com