Returns, exchanges and warranty

How can I claim a warranty exchange?

Sunglasses

To claim a warranty exchange, contact our customer service department at ecommerce@etniabarcelona.com

Eyeglasses

If your optician redirects you to Etnia Barcelona, send us an email at ecommerce@etniabarcelona.com

What does the warranty on Etnia Barcelona product cover?

Sunglasses

Factory defects: in such case we will send you a completely new pair of glasses. Our warranty policy offers cover for up to 36 months.

Prescription glasses

For glasses bought from an optician you  must return directly to the optician where you bought them. Inform us of what has occurred so that they can apply the corresponding warranty policy.

Reimbursements

Sunglasses

Reimbursement to your account: depends on the type of card you have used to make the purchase.

  • If you paid with a debit card, the return will take one business day.
  • If you paid with a credit card, it will depend on the conditions between you and your bank. Normally, you will see it with your monthly account information along with other transactions.
  • If you paid with PayPal, the reimbursement will be shown immediately, and PayPal will also notify you by email.

Eyeglasses

In the case of glasses purchased at the optician’s shop, you should address the optician where you purchased them. The return will be subject to the optician’s return policy.

How do I return a product?

Sun glasses

Any product may be returned free of charge within 30 calendar days from receipt of the order and we will return your money.

  1. Contact our customer service at ecommerce@etnia.es, or any other of the means of contact we offer, attaching a filled out copy of the withdrawal form you will find attached to our General Terms and Conditions, or send us an unequivocal statement of your wish not to continue with your purchase.
  2. As soon as we get your request, we will acknowledge receipt by email.
  3. Once your request has been approved, we will notify the courier service so that they can pick up your shipment.
  4. Once we receive the product we will return your money.

Prescription glasses

For glasses bought from an optician you must return to the optician where you bought them. The terms and conditions of return will depend on the return policy established by the individual optician.